About us

  

In the current dynamic economic landscape, enterprises are facing unprecedented pressures to streamline their IT infrastructure budgets. For over 15 years, Network ELabs has been a stalwart partner to Indian companies, ensuring their fiscal prudence while equipping them with cost-effective IT infrastructure solutions. Our repertoire includes both new and pre-owned servers, storage systems, switches, routers, and various other networking components, along with their spare parts, sourced from renowned OEMs such as HP, IBM, SUN/Oracle, Cisco, Lenovo, EMC, and others of equivalent stature. Each of our products comes with an unwavering assurance of quality and reliability.

Our networking equipment is known for its exceptional performance and reliability. We deal in trusted names in the industry, and we are proud to be an authorized reseller of their products.

Our team of highly skilled and certified IT professionals is dedicated to resolving your technical issues promptly. We understand the importance of a seamless IT environment, and our experts work tirelessly to ensure your systems run smoothly.

Our IT support services encompass a wide range of solutions, including troubleshooting hardware and software problems, network maintenance, data backup and recovery, and much more. With our proactive approach to IT support, we identify and address potential issues before they can disrupt your operations.

Welcome to the realm of Network ELabs – where your IT hardware requirements are not just met; they are transcended.

WHO WE ARE?

Network ELabs is a private organization having a team of highly motivated, competitive, well trained professionals. We are known for commitment, providing reliable service and achieving customer satisfaction to the limit. Network ELabs has achieved excellence in chip level Solution in all IT industrial products.

OUR EXPERTISE

Network ELabs stands as a distinguished private enterprise, distinguished by a highly motivated and accomplished team of professionals. Fueled by a commitment to excellence and driven by a relentless pursuit of customer satisfaction, we have established ourselves as a paragon of integrity and service reliability. Our team’s expertise spans chip-level solutions across the entire spectrum of IT industrial products.

OUR VISION

To ascend as a preeminent and esteemed service partner, setting new benchmarks among IT support companies. To emerge as an unequivocal leader in the realm of repair and service provision within the IT industry, delivering unparalleled solutions to clients and ceaselessly striving for excellence to engender holistic customer contentment.

OUR MISSION

To ascend as a preeminent and esteemed service partner, setting new benchmarks among IT support companies. To emerge as an unequivocal leader in the realm of repair and service provision within the IT industry, delivering unparalleled solutions to clients and ceaselessly striving for excellence to engender holistic customer contentment.

QUALITY COMMITMENT

Our quality policy is predicated on delivering flawlessly crafted products, services, and solutions that consistently meet the exacting standards of both our internal and external customers. We offer an extensive array of services, including annual maintenance contracts (AMC) that span a diverse array of equipment, ranging from networking products to multifaceted IT solutions.

Our expertise encompasses cable installation and computer network maintenance, all executed at a cost that aligns harmoniously with your budget. By partnering with us through an annual maintenance contract, you secure a lifetime of top-tier equipment and solutions.

PREEMINENT PRODUCTS AND SUPPORT

We take immense pride in vending superlative products to our esteemed clientele, guaranteeing utmost satisfaction to those who entrust us with their technology needs. Our team of dedicated Cisco CCIE and professional technical experts offer complimentary consultations via phone, chat, email, or remote login.

Our Return Material Authorization (RMA) process ensures seamless returns, and our standard hardware warranty policy underscores our commitment: Original new sealed products adhere to OEM warranty standards, while used/refurbished products receive a comprehensive 1-year warranty – an industry exclusive.

CERTIFICATION - IT CERTIFICATIONS ISO CERTIFICATION

ISO 9001 IT Certifications ISO Certification is an international standard that defines requirements for a quality system (QMS). The standard is used by organizations to show that they can consistently deliver products and services that satisfy customer and regulatory needs.

ISO 9001:2015

We are ISO 9001 certified, which is the international standard that specifies requirements for a Quality Management System (QMS). Our organization uses the standard to demonstrate the ability to consistently provides service that meets customer and regulatory requirements.

Scope includes: Scope: IT Infrastructure Services like AMC & Support Services for IT Hardware Products.  

ISO-IEC 20000-1:2011

We are ISO 20000-1 certified, which is an International Standard related to the Information Management Systems. The purpose of adapting this Standard is to guide the Organization in the provision of services and order to respond optimally to the needs and requirements of the customers.

Scope includes: The Service Management System at Sureworks Info-tech that offers IT Infrastructure Services to external customers in accordance with our service catalog.

27001

ISO-IEC 27001:2013

We are ISO 27001 certified, which is a universally recognized ISMS standard (Information Security Management System). Our organization uses this standard to protect its data & avoid possibilities of potential ‘cyber-attacks’.

Scope includes: Information Security Management System applies for Sureworks Info-tech Private Limited providing IT Infrastructure Services as AMC, Sales, and Support Services.

Our Team

Satish Pallela
CEO
14+ Years Industrial Telecom Experience
Satish Pallela, the Managing Director and Senior Network Consultant at Network Elabs, brings over 14+ Years Industrial Telecom Experience in Network Operations Center (NOC). With the distinction of completing Dual CCIE R & S, ISP, Satish possesses robust expertise in Switches and Routers, spanning brands such as Cisco, Huawei, Arista, HPE, Dell, EdgeCore, Brocade, and Mikrotik. His leadership navigates Network Elabs towards innovative solutions and operational excellence, making him a driving force in shaping the network landscape.

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Brands We Deal